BARK N CAT RETURN, EXCHANGE & WARRANTY POLICY
ALL UNAUTHORIZED RETURNS MAY RESULT IN DELAYS, CLAIM DENIAL,  AND/OR ADDITIONAL FEES.

Keep the original packing material in case of a return.

RETURN REQUEST FILING DEADLINES (upon delivery of orders)
Non-Defective Goods and Exchanges: 30 Days
Defective Goods: 30 Days
Miss-Shipped Orders: 10 Days
Damage by Shipping Carrier (in transit): 48 hours upon delivery

FEES
Defective Merchandise: No re-stock fees with product replacement
Non-Defective Merchandise: 20% re-stock fee and customer pays return shipping cost
Exchange Merchandise: Subject to 20% re-stock fee and customer pays return shipping cost
Unauthorized, Refused, and Undelivered Returns: subject to related shipping and re-stock penalty fees of 20%; customer pays return shipping cost, and may also be subject to $12.00 re-delivery penalty fee
BARK N CAT takes ownership possession of unclaimed, unauthorized product returns after 60 days 

RETURNS REQUEST PROCEDURE
All return/exchange requests, including non-defective, defective, and damage claims must be submitted to BARK N CAT - Return Request 
Please allow 1-2 business days for an initial response to newly submitted claim requests. Instructions for necessary customer details are described within the ACCEPTED RETURN REQUESTS section of this policy.
       1-3 weeks may be required from the date of submission to process and complete the entire return request process.  This includes receipt and inspection of goods by the  warehouse, investigation of claims, and final refund (if applicable).
 
ACCEPTED RETURN/EXCHANGE REQUESTS
For delivered merchandise that involves “buyer remorse” or other non-defective or non-damaged reasons for return, BARK N CAT will accept requests formally submitted to BARK N CAT for final approval. In order to qualify for approval, all non-defective/exchange return requests require merchandise to be in new, unused, and resell-able condition as determined by BARK N CAT and/or its affiliates. To submit a non-defective/exchange return request, please describe the reason for non-defective/exchange return: IE product quality concern, purchase elsewhere, etc. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. A 20% restocking fee is required for all non-defective returns.
Exchanges are subject to a 20% restocking fee if charged by our supplier.

Defective Merchandise Allowed within 30 Days
For delivered merchandise that involves manufacturer-related product defects related to design, construction, or originally intended use, BARK N CAT will accept requests submitted to BARK N CAT for final approval. In order to qualify for approval, defective return requests require detailed reasons and descriptions related to the nature of said defective merchandise. To submit a defective return request, please use exact details to describe the nature of the alleged defect(s): ie specific pieces/parts missing, reason or nature of improper product function, construction design/sizing, etc. Upon inspection, defective merchandise is replaced with similar merchandise and shipped to the customer at the expense of BARK N CAT (depending upon availability). If replacement merchandise is unavailable for defects, a full refund will be promptly provided to the customer. If customer refuses to receive replacement merchandise (or product is deemed non-defective), customer will incur a restock fee based on this policy fee schedule. By default,BARK N CAT is not responsible for inbound shipping costs related to returns, excluding costs to ship replacement/corrected merchandise to the customer.
 If product received on a defective claim is deemed non-defective by BARK N CAT or its affiliates, it is the customer's responsibility to cover return shipping costs. Or, customer may elect to re-stock non-defective merchandise with corresponding re-stock fee. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Damaged Merchandise Allowed within 48 Hours
All damaged good claims must be submitted to BARK N CAT within 48 hours of original delivery receipt. Damaged goods qualify as a result of packages being allegedly disturbed or harmed by the shipping carrier (ie UPS, Fedex, etc). These claims submitted to BARK N CAT must be promptly filed in order to initiate the shipping claims process. Please allow between 1 to 3 weeks for damage claims to be reviewed and finalized by the shipping carrier. Required information for damage claim requests include the following: original packaging material, tracking information, end recipient contact telephone number, and details describing the nature of damage. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN.

Miss-Shipped Merchandise Allowed within 10 Days
All shipments involving final delivery of incorrect merchandise should be submitted to BARK N CAT within 10 days of delivery receipt. Miss-shipments qualify as a result of deliveries for received merchandise that was not originally ordered by the customer. If miss-shipment return requests are not submitted within 10 days of delivery, claims will be treated as non-defective return requests. ALL RETURN REQUESTS MUST BE FORMALLY SUBMITTED AND APPROVED PRIOR TO RETURN. Required information for miss-shipment claim requests include the following: model/item number(s) ordered vs. model/item number(s) received, additional digital photographs will help expedite claims processing. Animall pet boutique will furnish return shipping labels for all incorrectly shipped merchandise.
 
Undelivered & Refused Shipments
Legitimate orders shipped on behalf of customers that are returned to sender as “undelivered” and/or refused delivery by recipient do not necessarily qualify for accepted return.  BARK N CAT will make every attempt to re-ship undelivered items at the financial expense of customer to re-ship undelivered returns. 

More than 30 Days after Delivery Receipt
All non-defective return requests submitted after 30 days will be subject to denial by BARK N CAT.
 
WARRANTY COVERAGE
All return requests submitted after 30 days by the customer are defined as Manufacturer Warranty claims. Warranty claims must be submitted directly by the end consumer to the product manufacturer for additional support. Warranty periods vary by manufacturer. Contact BARK N CAT for further manufacturer warranty coverage details as needed.